The Five Rights of Effective Clinical Process Redesign

Right Clinical Leadership

The Right Clinical Leadership understands the roles and tasks of hands-on caregivers and the obstacles they encounter in providing direct patient care. By supporting opportunities for staff to articulate their needs and consider alternatives, Leaders can listen, learn, and remove obstacles to progress.

Clinicians are often ideally suited for such roles, although simply being a clinician is inadequate. It is only when Leaders demonstrate understanding and contribute to improvement that their credibility among clinical staff is maintained and increases. 

Clinical Leaders should be members of the organization's Executive Leadership Team. After all, the vast majority of revenues of the organization are generated by the core business--Patient Care--and the largest expense items are caregivers' salaries and the supplies they use in patient care.

Such leadership will ensure that initiatives will be driven by opportunities to improve patient care and will not be technology-driven. Staff of all varieties are more likely to be inspired by a vision that is focused on the needs of patients.

Such leaders aren't born that way, but develop through a combination of training and experience. Five Rights Consulting offers Coaching to assist Clinical Leaders with the Five Rights of Effective Clinical Informatics Leadership.

Complex projects require more hands, and most organizations undertaking significant clinical informatics implementations will find the need for a Medical Director, Clinical Information Systems and one or more Nursing Informatics specialists. Five Rights Consulting has both hired and mentored staff for these positions and can assist in hiring and jump-starting their activities.

Leaders don't do it all alone, they establish the Right Culture to multiply their effectiveness.