I.       Suggested Readings

A.   Leadership

1.                 Covey SR; The Seven Habits of Highly Effective People; New York: Simon & Shuster; 1989; 0-671-70863-5

2.       Patterson, K, Crucial Conversations: tools for talking when stakes are high; New York: McGraw-Hill; 2002; 0-07-140194-6

3.       Patterson, K., Crucial Confrontations: tools for resolving broken promises, violated expectations, and bad behavior; New York: McGraw-Hill; 2005; 0-07-144652-4

4.                 OíToole J, Leading Change: Overcoming the Ideology of Comfort and the Tyranny of Custom; San Francisco: Jossey-Bass Publishers; 1995; ISBN 1-55542-608-5

5.                 Silversin J, and Kornacki M, Leading Physicians Through Change: How to Achieve and Sustain Results; Tampa FL:American College of Physician Executives; 2000; ISBN 0-924674-81-4

6.                 Kotter J, Leading Change; Boston: Harvard Business School Press; 1996; ISBN 0-87584-747-1

7.                 Culbert SA, and Ullmen JB, Donít Kill the Bosses: Escaping the Hierarchy Trap; San Francisco: Berrett-Koehler Publishers; 2001; ISBN 1-57675-161-9

8.                 Collins J; Good to Great: Why Some Companies Make the LeapÖ and Others Donít; New York: Harper Business; 2001; ISBN 0-06-662099-6

9.                 Hammond JS, Keeney RL, and Raiffa H; Smart Choices: A Practical Guide to Making Better Decisions; Boston: Harvard Business School Press; 1999; ISBN 0-87584-857-5

10. ††† Goldsmith, M., What Got You Here Wonít Get You There; New York: Hyperion; 2007; ISBN: 1-4013-0130-4/978-1-4013-0130-9

B.   Meetings

1.                 Kaner S; Facilitatorís Guide to Participatory Decision-Making; Gabriola Island BC: New Society Publishers; 1996; ISBN 0-86571-347-2

2.                 Koch R, The 80/20 Principle; New York: Doubleday; 1998; ISBN 0-385-49174-3

3.                 De Bono E; Six Thinking Hats; Boston: Little, Brown and Company; 1985

4.                 Doyle M, and Straus D; How to Make Meetings Work; New York: Berley Books; 1976; 0-425-13870-4  

5.       Software: MindManager; http://www.mindjet.com/us/

C.   Complexity Science and Organizations

1.                 Zimmerman B, and Plsek P, Edgeware: insights from complexity science for health care leaders Irving TX: VHA; 1998; ISBN 0-9967828-0-1

2.                 Hock D, Birth of the Chaordic Age; San Francisco:Berrett-Koehler Publishers; 1999; ISBN 1-57675-074-4